Category Archives: Secretary/Office Technology and Management Project Topics

Secretary/Office Technology and Management Project Topics

Secretary/Office Technology and Management Project Topics And Materials For Students

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1. EFFECTIVE COMMUNICATION BETWEEN THE MANAGERS AND EMPLOYEES OF P.Z. INDUSTRIES NIGERIA PLC
2. A STUDY OF THE NEGATIVE IMPACT OF TECHNOLOGICAL DEVELOPMENT ON THE SECRETARY IN A MODERN OFFICE. ( A CASE STUDY OF SOME SELLECTED BANKS IN)
3. PROBLEMS ENCOUNTERED BY MARRIED FEMALE SECRETARIES IN PARASTATALS IN
4. PROBLEM OF RECORDS MANAGEMENT IN INSTITUTE OF MANAGEMENT AND TECHNOLOGY
5. THE STATUS AND IMPACT OF THE SECRETARY IN THE LABOUR MARKET (A CASE STUDY OF SOME SELECTED ORGANIZATIONS IN
6. A COMPARATIVE STUDY OF PUBLIC AND PRIVATE SCHOOLS STUDENTS PERFORMANCE IN SHORTHAND IN ENUGU METROPOLIS ( A CASE STUDY OF )
7. THE EFFECT OF MANAGERS LEADERSHIP STYLE ON THE SECRETARIES PRODUCTVITY IN ANAMMCO.
8. AN INVESTIGATION INTO THE CONTRIBUTION OF PERSONAL SECRETARIES TO THE OPERATIONAL SUCCESS OF THE FIRST BANK PLC, ? UNBAIN.
9. THE ROLE OF SECRATARIES TOOL FOR ENHANCING THE QUALITY OF SERVICES RENDERED BY GOVERNMENT ESTABLISHMENT (A CASE STUDY OF UNIVERSITY OF NIGERIA, ? CAMPUS)
10. A SURVEY OF PROBLEMS ASSOCIATED WITH THE TEACHING AND LEARNING OF SHORTHAND AND TYPEWRITING AT BOTH THE I.M.T AND OSISATECH PLYTECHNICS
11. IDENTIFICATION OF THE PROBLEMS OF SECRETARIAL STUDIES DEPARTMENT IN ?.
12. A SURVEY OF THE ROLE OF MODERN OFFICE EQUIPMENT IN MODERN OFFICES IN ENUGU URBAN.
13. THE IMPACT OF INDUSTRIAL WORK EXPERIENCE ON STUDENT DEPARTMENT SECRETARIAL STUDIES (A CASE STUDY OF DEPARTMENT OF SECRETARIAL STUDIES)
14. THE EFFECTS OF INFORMATION AND COMMUNICATION TECHNOLOGIES ON THE PERFORMANCE OF THE OFFICE STAFF
15. AN INVESTIGATION INTO THE CHALLENGES OF MODERN AUTOMATION ON THE JOB PERFORMANCE OF SECRETARIES IN FINANCIAL HOUSES  LOCAL GOVERNMENT AREA
16. THE IMPACT OF HUMAN RELATIONS ON THE JOB PERFORMANCE OF SECRETARIES IN FINANCIAL INSTITUTIONS (A CASE STUDY OF ? URBAN)
17. CONTRIBUTION OF MODERN COMMUNICATION EQUIPMENT TO JOB EFFICIENCY OF THE SECRETARY (A CASE STUDY OF FIRST BANK OF NIGERIA PLC)
18. THE ROLES OF MODERN COMMUNICATION TOOLS IN THE DEVELOPMENT OF SECRETARIAL PROFESSION (A CASE STUDY OF MANMARK LIMITED)
19. THE ATTITUDE OF SECRETARIES TOWARDS THE USE OF MODERN OFFICE MACHINES IN SOME SELECTED COMMERCIAL BANKS IN ?
20. THE RELEVANCE OF COMPUTER IN MANAGEMENT INFORMATION SYSTEM (A CASE STUDY OF NITEL PLC)
21. FACTORS MILITATING AGAINST THE TRAINING OF SECRETARIAL STUDENT IN POLYTECHNICS IN ENUGU STATE (A CASE STUDY OF ?).
22. OCCUPATIONAL CHANGES AND THE ADVERSE EFFECTS ON THE SECRETARY (A CASE STUDY OF SOME SELECTED ESTABLISHMENT IN?)
23. EFFECTS OF POOR INSTRUCTIONAL FACILITIES IN THE DEPARTMENT OF SECRETARIAL STUDIES IN POLITHENICS IN ? URBAN
24. THE STUDY OF THE EFFECT OF MANAGERS LEADERSHIP STYLE ON THE SECRETARY’S PRODUCTIVITY A CASE STUDY OF MOBIL PRODUCING NIGERIA UNLIMITED ?

25. A SURVEY OF THE PROBLEMS AND PROSPECTS OF BILINGUAL SECRETARIES IN AN ORGANISATION (A CASE STUDY OF THE ALLIANCE FRANCAISE OWERRI)
26. A SURVEY OF THE UNEMPLOYMENT PROBLEMS AMONGST GRADUATE OF INSTITUTION OF HIGHER LEARNING IN ? URBAN
27. IDENTIFYING THE CONSEQUENCES OF INEFFICIENT FILING SYSTEM IN AN ORGANISATION. (A CASE STUDY OF SELECTED ORGANISATIONS IN ?)
28. A STUDY OF JOB PROSPECTS OF SECRETARIES IN SOME SELECTED BUSINESS ORGANISATION IN STATE
29. EMPLOYERS’ PERCEPTION OF THE HND SECRETARIAL GRADUATES IN SELECTED COMPANIES IN  ?URBAN
30. THE IMPACT OF THE INTERNET ON SECRETARIAL STUDIES IN SELECTED BUSINESS ORGANISATIONS IN ENUGU METROPOLIS
31. JOB DISSATISFACTION AND ITS IMPLICATION TO CAREER SECRETARIES IN FEDERAL ESTABLISHMENTS (A CASE STUDY OF NEPA)
32. THE CONTRIBUTION OF SECRETARIES TOWARDS THE ACHIEVEMENT OF ORGANIZATIONAL GOALS
33. THE EFFECT OF JOB DESIGN ON SECRETARIAL PERFORMANCE
34. THE CAUSES AND EFFECTS OF FRUSTRATION ON NIGERIAN SECREARIES A CASE STUDY OF NIGERIAN BREWERIES PLC

35. A SURVEY OF THE FACTORS RESPONSIBLE FOR STUDENT POOR PERFORMANCE IN SHORTHAND IN POLYTECHNICS IN STATE.

36. MANAGEMENT PERCEPTION OF B.SC CERTIFICATE HOLDERS AND THEIR HND COUNTERPARTS IN NIGERIAN CIVIL SERVICE – A CASE STUDY OF  STATE CIVIL SERVICE COMMISSION
37. THE EFEFCTS OF STRESS ON MODERN SECREARIES IN NEPA ZONAL HEADQUARTERS
38. A STUDY OF THE FACTORS AFFECTING SECRETARIES PRODUCTIVITY IN SELECTED MODERN BUSINESS ORGANIZATION IN ? METROPOLIS
39. EFFECT OF STAFF WELFARE AND MOTIVATION ON THE PRODUCTIVITY OF A SECRETARY (A CASE STUDY OF THE CENTRAL BANK OF NIGERIA)
40. OF EFFECTS OF POOR OFFICE ENVIRONMENT ON THE SECRETARY’S JOB PERFORMANCE (A CASE STUDY OF?)
41. THE ROLES OF A SECRETARY IN AN BANK ADMINISTRATION ( A CASE STUDY OF FIRST BANK OF NIGERIA PLC)
42. THE ROLE OF DATA PRESERVATION IN ENHANCING THE EFFICIENCY OF SECRETARIAL FUNCTION IN SELECTED BANK IN ? METROPOLIS
43 A SURVEY OF THE IMPACT OF HIGH RATE OF FAILURES IN SHORTHAND IN THE DEPARTMENT OF SECRETARIAL STUDIES,

44. THE INFLUENCE OF COMMUNICATION EQUIPMENT ON THE EFFICIENCY OF THE SECRETARY. A CASE STUDY OF NBL/AMA GREENFILED 9TH MILE CORNER ENUGU
45. A SURVEY OF OCCUPATIONL CHALLENGES FACING SECRETARIES IN THE ENUGU STATE CIVIL SERVICE.(CASE STAUDIES OF MINISTRY OF EDUCATION AND WORKS)
46. AN IDENTIFICATION OF THE EFFECTS OF COMPUTER LITERACY ON MODERN SECRETARIES IN NEPA ENUGU
47. PROBLEMS OF SHORTHAND TO SECRETARIAL STUDENTS IN INSTITUTIONS OF HIGHER LEARNING (A CASE STUDY OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY AND FEDERAL POLYTECHNIC IDAH)
48. SOCIO-ECONOMIC AND TECHNOLOGICAL SYSTEMS OF MODERN BUSINESS AND THEIR EFFECTS ON THE JOB OF THE SECRETARY (A CASE STUDY OF NIGERIA TELECOMMUNICATION LIMITED)
49. THE CHALLENGES OF WORD PROCESSING TO SECRETARIES IN SOME ELECTED FINANCIAL INSTITUTIONS IN ENUGU STATE
50. THE RELEVANCE OF INDUSTRIAL WORK EXPERINCE TO SECRETARIAL STUDENTS (A CASE STUDY OF THE DEPARTMENT OF SECRTARIAL STUDIES IMT ENUGU
51. A SURVEY OF THE CAUSES OF POOR PERFORMANCE OF STUDENTS IN
SHORTHAND IN DEPARTMENT OF SECRETARIAL STUDIES, I.M.T, ENUGU.
52. MOTIVATION AS AN INSTRUNMENT FOR ACHIEVEMENT OF HIGHER PRODUCTIVITY (A CASE STUDY OF GUARRANTY TRUST BANK, ENUGU, ENUGU STATE)
53. IMPACT OF COMPUTER ON SECRETARIAL FUNCTIONS

54. THE ROLE OF EFFECTIVE COMMUNICATION IN THE PERFORMANCE AND PRODUCTIVITY OF A SECRETARY (A CASE SUDY OF ENUGU STATE MINISTRY OF FINANCE)
55. PROBLEMS ENCOUNTERED BY FEMALE SECRETARIES IN BUSINESS ORGANIZATION. A CASE STUDY OF (NEPA ENUGU)
56. THE SECRETARY AND THE EFFECTS OF NEW OFFICE TECHNOLOGIES ON RECORD KEEPING MANAGEMENT (IN SOME SELECTED ESTABLISHMENTS IN ENUGU STATE).
57. COMMUNICATION AMONG STUDENT SECRETARIES (BARRIERS, EFFECTS, SOLUTION) IN IMT, ENUGU
58. IMPACT OF WORKING CONDITIONS ON PERFORMANCE OF PROFESSIONAL SECRETARIES (A CASE STUDY OF ANAMCO EMENE, ENUGU)
59. INTERPERSONAL/HUMAN REALTIONS SKILLS SECRETARIES REQUIRE FOR EFFECTIVE JOB PERFORMANCE IN INDUSTRIES IN ENUGU URBAN
60. A SURVEY OF THE ROLES OF RETAIL BUSINESS HOUSES IN PROVIDING EMPLOYMENT FOR SECRETARIES IN SELECTED BUSINESS HOUSES IN ENUGU URBAN.
61. CAUSES OF OCCUPATIONAL CHANGE IN SECRETARIAL PROFESSION (A CASE STUDY OF INSTITUTE OF MANAGEMENT AND TECHNOLOGY (IMT) ENUGU)
62. THE CONTRIBUTIONS OF MODERN TECHNOLOGY IN THE ADVANCEMENT OF SECRETARIAL PROFESSION (A CASE STUDY OF ANAMMCO & EMENITE
63. AN INVESTIGATION INTO THE IMPORTANCE OF ETHICS AND SOCIAL RESPONSIBILITIES OF A BUSINESS ORGANISATION. ( A CASE STUDY OF NICON INSURANCE CORPORATION ENUGU.
64. SECRETARY AS THE IMAGE – MAKER OF A BUSINESS ORGANIZATION
(A CASE STUDY OF NIGERIAN BREWERIES PLC ONITSHA AND OUR LADY’S INDUSTRIES NKPOR-AGU ANAMBRA STATE
65. THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE. (A CASE STUDY OF NB PLC-ENUGU).
66. THE SURVEY OF THE EFFECT OF MOTIVATION ON JOB PERFORMANCE OF SECRETARIES (A CASE STUDY OF EMENITE LTD, ENUGU)
67. A SURVEY OF FACTORS THAT INFLUENCE THE PERFORMANCE OF SECRETARIES IN PRIVATE ORGANIZATIOON IN NSUKKA LOCAL GOVERNMENT AREA OF ENUGU STATE
68. PROBLEMS AFFECTING EFFICIENT PERFORMANCE OF SECRETARIAL FUNCTIONS (A CASE STUDY OF SELECTED ORGANIZATIONS AND MINISTRIES IN ENUGU METROPOLIS)
69. PROBLEMS AND PROSPECTS OF TEACHING AND LEARNING BUSINESS STUDIES IN SECONDARY SCHOOLS IN NUSKKA ZONE
70. A SURVEY OF ROLES AND PERFORMANCE EFFECTIVITY OF SECRETARIES IN MODERN COMMUNICATION INDUSTRIES IN ENUGU URBAN
71. THE STRATEGIES FOR IMPROVING THE FUNCTIONALITIES OF IN-SERVICE TRAINING OF SECRETARIES IN MODERN BUSINESS ORGANIZATION IN ENUGU STATE
72. THE PROSPECTS OF SECRETARIES IN OFFICE ADMINISTERATION AND MANAGEMENT (A CASE STUDY OF I.M.T ENUGU)
73. A SURVEY OF WORDPROCESSING COMPETENCIES REQUIRED BY MODERN SECRETARIES IN THE BANKING INDUSTRY (A CASE STUDY OF BROAD BANK AND CENTRAL BANK OF NIGERIA, ENUGU OFFICE)
74. EFFECTS OF COMMUNICATION BARRIERS IN ACHIVEING ORGANIZATIONAL GOALS IN NIGER GASS, EMEME ENUGU
75. A SURVEY OF WORK INCENTIVES OFFERED TO THE EMPLOYEES AMA BREWERIES LIMITED 9TH MILE CORNER, NGWO
76. A SURVEY OF THE MANAGEMENT PROBLEMS OF BUSINESS CENTRES IN AGWU (A STUDY OF SELECTED BUSINESS CENTRES IN AGWU LOCAL GOVERNMENT AREA)
77. AN APPRAISAL OF THE JOB SATISFACTION OF SECRETARIAL IN GOVERNMENT ESTABLISHMENT IN ENUGU STATE A CASE STUDY OF THE NIGERIAN TELE-COMMUNICATION (NITEL) PLC IN ENUGU METROPOLIS
78. OCCUPATIONAL MOBILITY AND THE EFFECTS ON SECRETARIES OCCUPATIONAL PROSPECTS (A CASE STUDY OF SOME SELECTED FINANCIAL INSTITUTION IN ENUGU URBAN)
79. APPLICATION OF SHORTHAND SKILL IN TODAY’S BUSINESS OFFICES

 

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80. THE FACTORS THAT AFFECT PERFORMANCE OF SECRETARIAL CAREER IN SOME SELECTED ORGANIZATION IN ENUGU CAPITAL TERRITORY
81. THE EFFECT OF MODERN OFFICE AUTOMATION ON THE PRODUCTIVITY OF SECRETARIES IN GOVERNMENT PARASTATALS IN ENUGU STATE.(A CASE STUDY OF UNTH, ENUGU)
82. A SURVEY OF WELFARE PACKAGES AVALIABLE TO THE EMPLOYEES OF THE NIGERIA RAILWAY CORPORTAION AND THE EFFECT ON THEIR PERFORMANCE.
83. THE EFFECTS OF STRESS ON THE SECRETARY’S JOB PERFORMANCE (A CASE STUDY OF ANAMMCO AND EMENITE ALUMINIUM COMPANY, ENUGU)
84. THE CHALLENGES OF INFORMATION AND COMMUNICATION TECHOLOGY (ICT) TO MODERN SECRETARIES (STUDY OF NIGERIAN-AMERICAN BANK LIMITED (NAMBL) AND WEMA BANK PLC).
85. A COMPARATIVE ANALYSIS OF THE ATTITUDES OF MALES AND FEMALES STUDENTS TOWARDS SHORTHAND COURSE
86. A SURVEY OF PROBLEMS OF CYBERCAFE IN DELTA STATE, NIGERIA. A CASE STUDY OF 80 CYBERCAFES IN ASABA
87. STAFF DISENGAGEMENT AND ITS EFFECT ON THE MORALE OF WORKERS A CASE STUDY OF FEDERAL, RADIO CORPORATION OF NIGERIA, ENUGU
88. A STUDY OF THE ROLE AND PERFORMANCE EFFECTIVENESS OF PROFESSIONAL SECRETARIES IN SELECTED GOVERNMENT METROPOLIS A STUDY OF THREE SELECTED GOVERNMENT PARASTATALS
89. AN INVESTIGATION INTO THE DYNAMIC ROLE OF SECRETARIES IN BUSINESS ORGANIZATION (A CASE STUDY OF NIGERIA BOTTLING COMPANY PLC ENUGU)
90. A COMPARATIVE STUDY OF THE ROLE OF SMALL AND MEDIUM SCALE ENTERPRISES IN THE ECONOMIC GROWTH OF AN ECONOMY. A CASE STUDY OF ENUGU STATE
91. AN INVESTIGATION INTO THE CAUSES OF STUDENTS POOR ATTITUDE TOWARDS THE STUDY OF SECRETARIAL ADMINISTRATION IN TERTIARY INSITUTIONS IN ENUGU STATE
92. INVESTIGATION INTO FACTORS RESPONSIBLE FOR DOWNITURN IN MALE STUDENTS ENROLLMENT IN SECRETARIAL STUDIES DEPARTMENT
93. THE EFFECTS OF HUMAN RELATIONS POLICIES ON THE PERFORMANCE OF SECRETARIES IN EMENITE PLC AND AMAH BREWERIES NGWO
94. PROBLEMS OF MANPOWER TRAINING AND DEVELOPMENT IN MANUFACTURING INDUSTRIES (A CASE STUDY OF ANAMMCO)
95. THE CONTRIBUTIONS OF AGRICULTURE TO RURAL DEVELOPMENT: (A CASE STUDY IN UDI LOCAL GOVERNMENT AREA, ENUGU STATE)
96. AN EVALUATION OF THE PERFORMANCE AND PROBLEM OF SECRATARIES IN ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY (ESUT) ENUGU
98. AN ANALYSIS OF THE PERFORMANANCES OF MODERM SECRETARIES IN IBETO GROUP OF COMPANIES NNEWI
99. THE IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES RENDERED BY NIGERIAN TELECOMMUNICATION PLC (NITE), ENUGU
100. APPLICATION OF THE MARKETING CONCEPT IN THE BANKING SERVICE(A CASE STUDY OF COMMERCIAL BANKS IN OWERRI MUNICIPAL OWERRI IMO STATE)
101. THE EFFECT OF COMMUNICATION BARRIERS IN ORGANIZATIONAL SUCCESS ( A CASE STUDY OF ANMMCO)
102. IMPACT OF MOTIVATION OF WORKERS IN SOME SELECTED ORGANIZATION (A CASE STUDY OF EMENITE LIMITED ENUGU)

 

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103. SELF ORGANISATION AND TIME MANAGEMENT SKILLS NEEDED BY MODERN SECRETARIES FOR SUCCESSFUL JOB PERFORMANCE IN THE BANKING INDUSTRY A CASE STUDY OF NEW NIGERIA BANK PLC LAGOS
104. THE IMPACT OF INFORMATION TECHNOLOGY ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BUSINESS ORGANIZATIONS IN PORT-HARCOURT METROPOLIS)
105. A STUDY OF AN ANALYSIS OF THE OCCUPATIONAL SCHEDULES FOR SECRETARIES IN THE ANAMBRA STATE CIVIL SERVICE
106. A STUDY OF EFFECTS OF FRUSTRATION ON NIGERIAN SECRETARIES, A CASE STUDY OF COAL CORPORATION ENUGU
107. A COMPARATIVE STUDY OF SECRETARIAL PROFESSION IN NIGERIA YESTERDAY AND TODAY (A CASE STUDY OF IBETO GROUP OF COMPANIES )
108 A STUDY OF JOB PROSPECTS OF SECRETARIES IN SOME SELECTED BUSINESS ORGANISATION IN ?STATE
109 A SURVEY OF THE FACTORS MILITATING AGAINST THE MODERN SECRETARIES IN SELECTED BANKS IN? STATE
110 A SURVEY OF WORDPROCESSING COMPETENCIES REQUIRED BY MODERN SECRETARIES IN THE BANKING INDUSTRY ( A CASE STUDY OF)
111 MOTIVATION AS AN INSTRUNMENT FOR ACHIEVEMENT OF HIGHER PRODUCTIVITY (A CASE STUDY OF GIRRANTY TRUST BANK, ENUGU, ?STATE)
112 THE IMPACT OF THE INTRODUCTION OF THE COMPUTER ON THE SECRETARIAL PROFESSION (A CASE STUDY OF SELECTED BANKS IN? METROPOLIS)
113 PROBLEMS AND PROSPECTS OF TEACHING AND LEARNING BUSINESS STUDIES IN SECONDARY SCHOOLS IN ?A ZONE
114 THE STRATEGIES FOR IMPROVING THE FUNCTIONALITIES OF IN-SERVICE TRAINING OF SECRETARIES IN MODERN BUSINESS ORGANIZATION IN ? STATE
115 MOTIVATION AND EMPLOYEES PRODUCTIVITY (A CASE STUDY OF NIGERIAN BOTTLING COMPANY N.B.C).
116  APPLICATION OF SHORTHAND SKILLS IN TODAS BUSINESS OFFICES IN? URBAN

117   THE IMPACT OF MODERN COMMUNICATION FACILITIES ON THE SECRETARY

118MOTIVATIONAL TOOLS AND THE PRODUCTIVITY OF OFFICE PROFESSIONALS

119  THE EFFECT OF WORKING CONDITION ON THE PERFORMANCE OF SECRETARIES IN AN ORGANIZATION

120    EFFECTS OF INFORMATION TECHNOLOGY ON THE PERFORMANCE OF THE OFFICE MANAGER

121         “EFFECT OF MODERN TECHNOLOGY ON THE SECRETARIAL PROFESSION IN GOVERNMENTAL PARASTATALS”.

122         THE IMPACT OF OFFICE ENVIRONMENT ON OFFICE   PROFESSIONALS PRODUCTIVITY

123         THE IMPACT OF INFORMATION TECHNOLOGY ON THE MODERN BUSINESS WORLD

124         MORALE AND OFFICE PROFESSIONAL’S PRODUCTIVITY

125         THE IMPACT OF INTERNET SOFTWARE PACKAGES TO THE MODERN SECRETARY

126         EVALUATION OF THE PERFORMANCE OF A PROFESSIONAL SECRETARY AND A COMPUTER OPERATOR IN AN ORGANIZATION

127         TEAMWORK AND ORGANIZATIONAL PRODUCTIVITY

 

 

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A SURVEY OF FACTORS THAT INFLUENCE THE PERFORMANCE OF SECRETARIES IN PRIVATE ORGANIZATION IN NSUKKA LOCAL GOVERNMENT AREA OF ENUGU STATE

A SURVEY OF FACTORS THAT INFLUENCE THE PERFORMANCE OF SECRETARIES IN PRIVATE ORGANIZATION IN NSUKKA LOCAL GOVERNMENT AREA OF ENUGU STATE

ABSTRACT

 

The aim of this study was to determined the factors that influencing the performance of a secretaries in private organization in Nsukka Local Government Area of Enugu state.

This study looked into the course of low performance of secretaries in the above mentioned local government and sought for possible means of redressing them in order to promote the efficiency of the secretaries.

Data was collected through questionnaires, findings that facilitated the study were as follows that absence of office equipment result to inefficiency of secretarial work.

There is lack of cordial relationship between the secretary and the executive which contributes to job inefficiency.

That low pay level and absence of promotion and recognition brings about poor performance of secretaries.

The study also discovered that the following measures will help in improving secretaries in service training promotion opportunities good working environment and incentives etc.

The researcher used simple percentage to analyze the data. A sample size was drawn out of a total population. Various literature were consulted to make formation for the research work.

CHAPTER ONE
  • Introduction/Background of the study
  • Statement of the problems
  • Purpose pf the study
  • Significance of the study
  • Assumption of the study
  • Research questions
  • Delimitation of the study
  • Definition of terms.

 

CHAPTER TOW
  • Literature review
  • Factors that lead to job satisfaction among secretaries
  • Factors that cause poor human relations between the boss and the secretary
  • Measures that could help improve job performance of secretaries
  • Summary of literature review.

 

CHAPTER THREE
  • Research methodology
  • Design of the study
  • Area of the study
  • Population of the study
  • Sample size of the study
  • Description of the instrument
  • Validation of the instrument
  • Distribution and retrieval of questionnaire
  • Method of data analysis
  • Decision rule

 

CHAPTER FOUR

INTRODUCTION

  • Data presentation
  • Data analysis

 

CHAPTER FIVE

SUMMARY OF FINDINGD, CONCLUSION AND RECOMMENDATION

  • Summary of findings
  • Conclusions
  • Recommendations
  • Suggestion for further research

Reference

Appendix

 


CHPATER ONE

 

INTRODUCTION

1.1     BACKGROUND OF THE STUDY

The word secretary is derived from the Latin Word “Secretus” which liberally means secret. According to John Harrison a secretary is an executive assistance or anyone who acts as a personal assistant to a senior executive.

Oxford Dictionary defines as secretary as an employee in an office who deals with correspondence. Keeps records make arrangements and opportunities for a particular member of the staff.

Azuka E.B defines it as a person employed by another person, society or corporation for the purpose of conducting correspondence. Keeping business records and transacting business.

He National Secretaries Association defines a secretary as an assistance to an executive possessing mastery of office skills with ability to assume responsibilities without direct supervisions who displays initiative, exercises sense of judgment and who takes decisions within the scope of assigned authority

Another school thought says that a secretary is a person who maintains high standard of confidentiality, a  repository of information.

On the other hand, private organization can be defined as the management of an organization by individuals, such as are profit orientated and are taken of by the individuals.

 

SOME RESPONSBILITIES OF SECRETARIES ARE

  1. Treating of mails
  2. Answering of phone, she receives and answers the telephone
  3. making travel arrangements
  4. Receives visitors in the office
  5. She arranges for meeting
  6. Supervision of junior staff
  7. Keeping a desk diary both for herself and her boss.
  8. Miscellaneous functions is operation of office machines. The secretary is the alter ego of the executive. She is also seen as the life wire of the organization. All these notwithstanding, evidence on the ground has pointed out some factors that results to ineffectiveness ion work of secretaries. The ineffectiveness of secretaries canb diminish the efficiency of the organization concerned. These inefficiencies was traced back to lack of good human relation insufficient office equipment lack of job satisfaction and low pay levels.

 

1.2     STATEMENT OF THE PROBLEM

The contributions and effectiveness of a secretary can either enhance or diminish the efficiency of a private organization. It has been observed that secretaries in private organizations performs below expectation of the bosses and their poor performance could be attributed to certain conditions or factors. Generally evidence of inefficiency is seen in their attitude towards their work

It was suggested by Oklo Angele N. that certain number of factors were responsible for this. They include poor salary, lack of human relations, lack of interest in their work, poor working condition, inadequate equipment unattractive fringe benefits, lack of job satisfactions. Therefore, the responsibilities emulated cannot be fully actualized

In addition to these, Onwuka L.I suggested that some secretaries in private organization are quitting their jobs, which now resulted into lack of competent secretaries. Other are not fully committed due to much engagement like part time work in order to make both ends meet.

In view of the deteriorations state of private organization in Nsukka local government area, this study is therefore designed to identify the factors that influence the performance of secretaries in private organization.

 

1.3     PURPOSE OF THE STUDY

The aim of the study was generally to determine the factors that influence the performance of secretaries in Nsukka local Government Area of Enugu state specifically in the study has to

  1. Identify the factors that course poor human relations between the boss and the secretary.
  2. Identify the factors that could distort job satisfaction of secretaries
  3. Discover the measures that could be used to improve the job performance of secretaries.

 

1.4     SIGNIFICANCE OF THE STUDY

The importance of the investigation into factors that influence the performance of secretaries in private organizations will help to find out the factors that result to ineffectiveness and inefficiency of secretaries.

The research will enable the organization or the employers of labor to know how to relate with their secretaries.

The findings of the study will help the secretaries to be interested and proud of their jobs seeing alternative fringe benefits around which brings about job satisfactions

In addition to these, this research will also assist future researchers in the factors that influences the performance of secretaries in private organization.

 

1.5     ASSUMPTION OF THE STUDY

The under listed assumption were inherent in the study

  1. The private organization lacks some equipment needed by the secretaries.
  2. There is poor human relations between the organization and the secretaries
  3. All the respondents will read and answer the questionnaire truthfully

 

1.6     RESEARCH QUESTIONS

This studies would seek answers to the following research questions.

  1. What are the factors that cause poor human relations between the boss and the secretaries
  2. What are the factors that distort job performance of secretaries
  3. What are the measures that can be used to improve the job performance of secretaries

 

1.7     DELIMITATION OF THE STUDY

This study was delimited to the secretaries in some selected private organizations in Nsukka local Government Area in Enugu state. It excluded secretaries in civil service etc.

 

1.8     DEFINITION OF TERMS

The terms used in this study which have unique meaning that could be subjected to different interpretations by different readers of this project report are defined as follows

RESEARCHER: The person who carried out the investigation.

BOSS:                  This is the executive or the employer who gives order the secretary

SECRETARY:     Secretary is an assistance to the executive possessing the mastery of office skill and ability to assume responsibilities without direct supervision.

PRIVATE            Means that a particular thing that is owned by one or group of persons, not people ion general

ALTER AGO       This means ones other self or an assistance

 

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COMPLETE MATERIAL  COST  N2,500 Or $10.  FRESH  PROJECT MATERIAL  COST 50,000 NAIRA FOR UNDERGRADUATE, OTHERS 100,000 -200,000 NAIRA.

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GTBANK
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ACCOUNT NUMBER:  0115939447
First Bank:
Account Name: Chi E-Concept Int’l
Account Name: 3059320631

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Branch Location: Enugu State,Nigeria.
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THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE. (A CASE STUDY OF NB PLC-ENUGU).

THE EFFECTS OF MODERN COMMUNICATION EQUIPMENT ON THE SECRETARIAL PERFORMANCE.

(A CASE STUDY OF NB PLC-ENUGU).

ABSTRACT

 

The core objective of this study is to identify the effect of modern communication equipment on secretarial performances in some manufacturing firms especially NB Plc-Enugu.  This study comprises of fire chapter and  each chapter is elaborate and explicit on the subject matter.  However, nine research  questions were formulated in the study and the researcher made use of percentages to analyse the data collected.

The data for this study was gathered through the use of interview guide, questionnaire few books on the topic, and past studies directly related to the study.

It is  inferred from the study that a secretary cannot really perform effectively and efficiently without the use of modern communication equipment and as the case may be, office equipment has been developing since seventeenth century until now.

This study is intended to find out the modern office communication equipment in use in manufacturing firms, the job efficiency on the part of the secretary with the use of these equipment, the job satisfaction they give to secretaries, the challenges they pose, the problem encountered by secretaries on the usage and how far they have helped in enhancing the secretaries efficiency in the organization.

Finally, five manufacturing firms based in Enugu State of Nigeria were selected for this study, while the population of this study comprises 60 secretaries and 40 Boss making it a total of 100 respondents used in this study.

Chapter one

  • Introduction

1.1     Background of the study

1.2     Statement of the problem

1.3     The objective or purpose of the study

1.4     Delimitation of the study

1.5     Research questions

1.6     Significance of the study

 

Chapter two

2.0     Review of related literature

2.1     Introduction of office automation

2.2     The reasons for moderns communication

Office equipment

2.3     Modern communication equipments compared

With the old equipment in secretarial field

2.4     Problems secretaries encounter in the use of these

Modern communication office equipmen

  • Summaries

 

Chapter three

3.0     Methodologie

  • Research Design
  • Area of Study
  • Population of the study
  • Sample and Sampling Procedure
  • Instrument for the Data Collection
  • Validation of the Research Instrument
  • Method of Administration of the Research Instrument

 

CHAPTER FOUR

4.0 Data Presentation and Results

4.1 Introduction

4.2 Analysis of Data

 

CHAPTER FIVE

5.0 Discussion, Implication; Recommendation

5.1 Discussion of Results

5.2 Conclusion

5.3 Implications of the result

5.4     Recommendation

  • Suggestion for further research

Bibliography

Appendix

Questionnaire
 


CHAPTER ONE

 

  • INTRODUCTION

1.1     In discussing the impact of modern communication equipment on the secretarial performance in organizations; two factors are to be recognized. Technological growth and organizational structure.  Organisation here does not mean only structure but includes aspects of interactions between people and machines in achieving set organizational goals.

It is said that successes of any person or organisation depends largely on information available to a human person and the constant modification of modern communication equipment that is fully up-dated with modern information.

This ascertain brings us to the purpose of an office which includes the following:  Administration, clerical work, money handling information communication systems which is an embodiment of secretarial operations.  Office as a mini-social system according to farber and Barr 1979 plays important roles in defining responsibilities.  For the aforementioned reasons the secretary must be available to organize and run the office completely.  Here the secretary is seen as an executive assistant who has a mastery of

office/organizational skills.  She has to be familiar with the manipulation of the modern communication equipment which is made to enhance his/her performance.

Office automation provides increased productivity through improved access to data, faster responses to customer demands and faster decision makings.  The invention of modern office equipment were necessitated as a result of the growth in large scale enterprises and also as a technological break through.  The office therefore relies much on sophisticated office equipment in order to cope with the ever-increasing activities in the organizations.

Like in Nigeria Breweries Plc. Which is one of the largest quoted company in Nigeria  stock market has successive  secretarial functions.  This company started in Nigeria in 1946 producing star larger and has witnessed a lot of human and technological transformations.  In their policies to keep a  healthy work force in personnel and machines they have taken their secretarial operations to greater heights.  This they were able to achieve through the  introduction of any equipment that will enhance the job of their secretaries and also customer service satisfaction.  Nigeria  Breweries believe in breaking into new areas.  They contend so much with the tomorrow of their business.  Strategically, actions, planning and implementation to ensure that tomorrow is achieved.  Nigerian breweries plc. is futuristic in their business approach made possible by the able and vision driven leadership of their past and immediate Directors/  Chief executives  that pilots the affairs of the business in conjunction with Heineken international.  Recently a multi-billion Naira ultra modern brewery has been cited in Enugu state with the slogan that it is a world class investment that can complete with another out-fit in any part of the world is modern communication and production and delivery equipment.  The introduction of modern office equipment in Nigerian Breweries plc mainly the computer in every office of the company also shows that the secretarial performance goes with the acquisition of these modern equipments.

It seems however, that although the higher levels of management might not make much direct use of modern office technology the secretary will.  This office automation for the secretarial is in providing the secretary with a system that meets the real need identified as being important rather than the ones of typing and stenography that are thoughts to be important.  As against the traditional office the modern office has a lot of activities to perform with the aid of modern equipment.

Nowadays, un-countable manufacturing industries have installed these equipments and the secretaries are present to manipulate them in discharging their duties efficiently and effectively.

 

  • STATEMENT OF THE PROBLEM

The importance of efficiency in job performance can not be over- emphasized.  A case for the pursuit of increased efficiency/productivity can be made simply by looking at the categories of office work, the size of the size of the office work force and the impact of mechanization.

The secretarial profession have witnessed a tremendous change in terms of technological advancement.   Modern office equipment has taken the toll of events with the growing rate of scientific and technology which are used in manufacturing industries to facilitate office work and reduce labour costs.  They include:  electronic typewriters, fax machines, telephone, computers, dictating machines and recording machines etc.

 

  • THE OBJECTIVE OR PURPOSE OF THE STUDY

Therefore the purpose of this study is to identify the impact of modern office equipment on the job performances of secretaries in NB Plc – Enugu.

  1. The extent the modern office equipment enhances or has enhanced the job performance of secretaries in the discharge of her duties in NB-P Enugu.
  2. The accuracy of work done using these equipments.
  3. The quantity of time spent or needed to perform a task using these equipments.
  4. The reduction of cost brought about by the installation of these equipment
  5. The job satisfaction the secretary derives from the use of these equipment in performing her duties.
  6. The job security of secretaries with the acquisition of these modern office communication equipment

 

1:4    DELIMITATION OF THE STUDY

This  study is limited only to NB Plc  – Enugu and other manufacturing industries in Enugu state and seek to find out the effect of modern office equipment on the job performances of secretaries in manufacturing industries.  The category of people to be studies in NB plc Enugu are:

  1. Designated employed secretaries
  2. Clerks whose function has been enveloped by modern office equipment
  3. Managers

 

  • RESEARCH QUESTIONS

The following questions were designed by the researcher to enable her reach conclusions such as:

  1. How far as the modern office equipment enhanced efficiency in secretarial duties in manufacturing industries especially in NB plc-Enugu?
  2. To what extent has the use of these equipment assisted the secretary in the discharge of her duties?

iii.      How accurate and qualitative is the work done using these equipment in manufacturing industries.

  1. What are the problems the secretaries encounters in the use of these modern office equipment.

 

  • SIGNIFICANCE OF THE STUDY

This study will be of great value to the professional secretaries and society in general as well as manufacturing firms like NB Plc – Enugu.  The knowledge exerted from the study will be beneficial to secretaries in the discharge of their duties and will definitely encourage new innovations in office automation and information technology on the part of the implementers.

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THE SURVEY OF THE EFFECT OF MOTIVATION ON JOB PERFORMANCE OF SECRETARIES (A CASE STUDY OF EMENITE LTD, ENUGU)

THE SURVEY OF THE EFFECT OF MOTIVATION ON JOB PERFORMANCE OF SECRETARIES

(A CASE STUDY OF EMENITE LTD, ENUGU)

ABSTRACT

 

The field of motivation is a very wide one.  However, the researchers set out to see how motivation works in a management set using EMENITE LTD as a case study.  The concentration is also on the secretary in order to reduce generalization and focus on a specific management personnel.  A general introduction of chapter is presented to relate management to motivation as well as the secretary to management.

A literature review is also given to see the direction others related literatures similar to the researchers’ title have followed.  In doing so, attempts have been made to improve on notice lapses.  This is joined in a chapter with theoretical framework of motivation.  Therein the researchers dealt extensively into renowned theories including Abraham Maslow’s Hygiene Factors, McGregor’s theories X and Y, Frederick Herzberg’s theory, Victor Vroom’s expectancy theory.

The researchers equally defines the objectives of the study which include identifying motivation factors that affects secretary on job performance and identifying environments which make the secretary either efficient or inefficient.  As a prelude to the case study data analysis, a number of questions were asked each revolving round the stated objective.

The researchers devotes a lengthy space to data analysis presented tabularly in chapter four after which recommendations are put forward in chapter five.  The objectives as the introduction says is to identify motivational factors which enhances the secretary’s performance.  No doubt the objective is achieved to a large extent going by the researchers’ recommendations and conclusions.

CHAPTER ONE:

  • Introduction
  • Background of the study
  • Statement of the problem
  • Purpose of the study
  • Significance of the study
  • Scope and limitation of the study
  • Research questions

CHAPTER TWO: Literature Review

  • Introduction
  • Definition of motivation and secretary
  • Duties of the secretary
  • How motivational factors boost the morale of the secretary
  • Benefits of motivation to the entire work force
  • Problems of lack of motivation to the Nigerian workers
  • Recommendation on the best three motivation techniques that enhances the performance of the secretary
  • Summary of the related literature review

CHAPTER THREE:  Research Methodology

  • Research Design
  • Sources of data collection
  • Description of the population of the study
  • Instrumentation
  • Method of analysis
  • Population of study
  • Area of study
  • Sample Size
  • Establishment of Validity of the instrument

 

CHAPTER FOUR:  Presentation and Analysis of data

  • Research Question
  • Characteristics of Respondent
  • Summary of the findings

CHAPTER FIVE:  Summary of findings

  • Summary of findings
  • Conclusion
  • Recommendation
  • Questionnaire

Reference


CHAPTER ONE

INTRODUCTION

1.1     “Management” has been defined by various scholars in different ways. Some say it is made up of “the owners or Directors of an organization” or a system by which diverse resources are utilized in such a way that pre planned economic performances are achieved”. The Gloss any of Marketing Terms” , gives additional meaning to this definition as “comprising the interlocking activities of planning, organising, staffing, directing, controlling and co-ordinating using all liaison and communication resources available to the end”.

These definitions by different scholars are very important to this study as we can easily see the position and importance of the secretary as well as the need for her efficiency and how she can be motivated towards contributing to profits of the organization.

CHAPTER ONE

INTRODUCTION

1.1     BACKGROUND OF THE STUDY:

Emenite Limited, a member of the Belgian Etex Group started operation in 1963 under the name ‘Turners Asbertos Cement Company Nigeria Limited’. The company was incorporated in 1961 with registration number Rc 2712 and the shareholding were as follows:

Turners and Newall Limited             – 80%

Government of Eastern Nigeria        – 20%

Due to indigenization decree of 1973, the shareholding of the company changed as follows:

Turners and Newall Limited             – 60%

Government of Eastern Nigeria        – 40%

With the name of the company changing to Turners Building Products (Emene)

Owing to dwindling fortunes of the company, in March 24, 1988, Turners and New all Limited divested its interest in the company and transferred 51% of its Shareholding to Entrepreneur Societe Anonyme of Belgium (Now Etex Group S.A) and the balance of 49% went to the then Anambra and Imo States, now Anambra, Enugu, Imo, Abia and Eboyi State. As a result of the new shareholding arrangement, the company changed its name to Emenite Limited as is presently known.

Emenite Limited Specializes in the production of Roofing Products an leiting products. Under the Roofing Products, they have: Bigsix corrugated Sheets (Grey, Red, and Gren colour) 1086mm x 2400mm, Prestige Concrete tile, ultimate corrugated sheets to mention but a few.

Also under the leiting products, they have Emenite flat sheet, Duraceit decorative Ceiling, Emlux decorative Ceiling and so on. The above products of Emenite are made from fibre and cement and very qualitative in building. No wounder Emenite has a slogun which says “Wherever people builds, there comes Emenite”.

Emenite Limited, just like every organization has a very grod aim. Hence their aim is to be the leader in the manufacture and sale of high quality building products with zero waste management, culture and to sustain the business in a profitable manner with the knowledge that Emenite will stand by its customers while continually improving the creativity, motivation and safety of all their employees.

Judging from their aims one will see that they are not far from it since it has achieved almost all as this is made manifest in the benefits its customers derives which includes:

Universal application

Non combustible

Strong and hang lasting

Rof and Rust free.

Unique.

Wide range of accessories

Cost effectiveness

Completely weather proof and

Available in different Colours.

It is interesting and worth mentioning that Emenite has in addition to their numerous products launched (Duratile) into the market on 25th day of November 2001 in Enugu State in the first instance, and other areas later.

Before now, Emenite produces flower pot, pipes used for water and other things. But thanks to Emenite for improving on their products. Their products range are sold through  a wide range of distributor network located in such a place that will be close to project sites. They also offer free pre and after sales technical advice to ensure, that their customers enjoy problem free roof.

Consequently, Emenite Limited was Certified to 150 9001-2000 in 1998, 2002, and are the first to obtain such international Standard East of the Niger. This entaits that their products could be sold in any market both locally and internationally.

1.2     STATEMENT OF THE PROBLEM

As the title suggests, the main problem of this project is to study the Effect of Motivation on job performance of a secretary. In other words, the research is aimed at knowing those factors that will normally increase the job performance and efficiently in an organization. For instance, the study/research wants to know if “Motivation” ends only when a secretary’s salary is increased regularly or when she is promoted or given commendations by her supervisors. On the other hand, would she be inefficient if she is not given medical facilities or if she is not aware of the company’s corporate goals. The research intends to unravel these and many other questions through the case study. This therefore obvious that lack of motivation affects the morale and spirit to;’ work. Inadequate motivation produce, anegaline work attitude.

1.3     PURPOSE OF THE STUDY

The performance of secretaries in Emenite Limited has been regarded as both inefficient and ineffective. As already stated, the secretary occupies an important position in the organization. Hence it will not be surprising to say that behind every successful boss, there is an efficient secretary. Such importance requires that she must put in her best, display her talent and integrity and demonstrate a high level of proffesionalism. What factors make her to achieve her best, how can she achieve high efficiency? Hence it is the aim of this study to find answer to these questions with the following objectives

  1. To identify the factors which the secretary will regard as motivational.
  2. To examine the relationship between motivation and secretary’s performance in an organization.
  • To identify an environment which will make the secretary either efficient or inefficient.
  1. To have an indepth knowledge on the effects the motivation of secretaries has on their job performance.
  2. To meet practicing secretaries to get on the spot assessment of how best secretaries can attain the pinnucle of their profession.
  3. To drive at reasonable conclusion and make recommendations that will enable the secretary to achieve high efficiency as a professional.
    • SIGNIFICANCE OF THE STUDY

On completion of this work, administrators will be supplied with important information relating to motivation and its effects on secretary’s performance.

Also, it will reveal how adequately secretaries are motivated in Emenite Limited Enugu.

Again in the field of academics, it will constitute an enormous contribution in the field of business Administration.

This petce of work will in addition be an invaluable material for future researchers who would like to do more research work on motivation as a tool for improving secretaries performance.

It is just the above mentioned, it will enhance general understanding about organisational efficiency and will be our humble wish to contribute to the national strive towards finding a feasible and lasting solutions to the problem of inefficiency in our organization.

Lastly, it is our firm belief that this study will be of immense benefit and of great use of the generality of the public.

 

  • SCOPE AND LIMITATION OF THE STUDY

The study was limited and focussed on the Emenite Limited Enugu. usually, in carrying out a research work of this nature, problems are likely to arise.

As a result, the researchers were met with certain problems which includes.

(a)     Financial Constraints:

This is one of the major problem encountered by the researchers. This is because the area covered was at the outskirts of Enugu metropolis. So the researchers found it very difficult to get enough fund to travel to distribute and collect questionnaires, relevant information and even for final production.

  1. Time Factors:

The time limit within which the work was to be completed was limited. As a result of this, the researchers has to hurry up the job which if given enough time would have been better than this. Hence, this also hampered the project.

  1. Lack of Text books and Materials.

The researchers were faced with inadequate text books for the completion of this project. Materials were not enough and so the researcher could not lay hand on many text books to enrich the write-up.

  1. Unco-operative Attitude of the Respondent.

The researchers found it extremely difficult to convince some of the respondents who because of one reason or the other refused to give correct information and to answer the question asked.

 

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Bank Name: GTBank
Branch Location: Enugu State,Nigeria.
Account Name: Chi E-Concept Int’l
 Account Number:  0117780667. 
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Dollar conversion rate for Naira is 175 per dollar. 

ATM CARD:  YOU CAN ALSO MAKE PAYMENT USING YOUR ATM CARD OR ONLINE TRANSFER. PLEASE CONTACT YOUR BANK SECURITY FOR GUIDE ON HOW TO TRANSFER MONEY TO OTHER BANKS USING YOUR ATM CARD. ATM CARD OR ONLINE BANK TRANSFER IS FASTER FOR QUICK DELIVERY TO YOUR EMAIL . OUR MARKETER WILL RESPOND TO YOU ANY TIME OF THE DAY. WE SUPPORT CBN CASHLESS SOCIETY. 

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AN INVESTIGATION INTO THE IMPORTANCE OF ETHICS AND SOCIAL RESPONSIBILITIES OF A BUSINESS ORGANISATION. (A CASE STUDY OF NICON INSURANCE CORPORATION ENUGU).

AN INVESTIGATION INTO THE IMPORTANCE OF ETHICS AND SOCIAL RESPONSIBILITIES OF A BUSINESS ORGANISATION.

(A CASE STUDY OF NICON INSURANCE CORPORATION ENUGU).

ABSTRACT

 

This study found out the importance of Ethics and social responsibility in a business organization, to be precise the NICON Insurance co-operation Enugu state.

To make this study successful, questionnaire, interview questions and review of related literature were employed as research tools.  Data collected were analyzed, using frequency and percentage method after displaying some on table.

The research highlighted the importance of ethics and social responsibility in one organization and the major findings among others are:

  • The staff are ethically and socially responsible in their dealings in the organization.
  • The staff complains of some inadequacies that stops them from being ethically and socially responsible.
  • Some of the management unethical practices.

Finally, the researcher believed some important suggestion, that may help to solve the problems of unethical practice in the organization.

  • The management should bring up a panel to look into and solve the problems of unethical practices.
  • The management should allow this panel to be autonomous in their work.
  • The organization should expand their ethics and social responsibility within the organization, community they operate and to some rural areas.

CHAPTER ONE

INTRODUCTION

  • Background of the study
  • Statement of the problem
  • Significance of the study
  • Purpose of the study
  • Scope of the study
  • Research questions
  • Definition of terms

CHAPTER TWO

LITERATURE REVIEE

  • The importance of ethics and social responsibilities to a secretary in a business organization.
  • Ethical requirements of the secretarial profession
  • Ethical matters related to functional areas of business organization
  • Involvement of government in ethics and social responsibilities
  • Government control and business ethics in organizations.
  • Social responsibilities of NICON insurance cooperation
  • Ethical responsibilities of NICON Insurance cooperation.
  • Summary of literature.

 

CHAPTER THREE

RESEARCH DESIGN AND METHODOLOGY

  • Design of study
  • Area of study
  • Population
  • Sample size
  • Questionnaire
  • Personal interview
  • Observation
  • Validation of the instrument
  • Administration of the instrument
  • Data analysis technique

 

CHAPTER FOUR

  • Data presentation and analysis
  • Research questions

 

CHAPTER FIVE

FINDINGS, RECOMMENDATIONS AND CONCLUSIONS

  • Findings
  • Recommendations
  • Conclusions
  • Areas of further studies

References

Questionnaire.

 

CHAPTER ONE

INTRODUCTION

1.1     Background of the study

Ethics and social responsibilities of a business and their organization has been extremely important to every society and Nigeria at large. Every society makes sure that those who engage in any form of business should engage in good morals in their daily activities. Ethics and social responsibilities are related concepts that pay special attention on moral conscience of business. The idea of ethical responsibilities has to do with those issues and problems that concerns people in business, and their faithfulness to their organization and to their customers also. Social responsibilities and its problem is the interest and need of every society.

There are laid down rules that govern every profession. In enabling us understand what “ethics” actually means, we shall quickly look at the following phenomena that could rapidly be misconceived as ethics. We are referring to such phenomena as law and morality: Laws are laid down rules made by administrations, communities, governments etc. And the motives of these laws are primarily to regulate or check discrepancies or misconduct as may be observed in human character or behavior. Summarily; laws improves human character, which when absent could bring about disorderliness and chaos.

Morality on the other hand is related to the opinion principal of good and evil as it affect human conduct. It comes from the mind to differentiate good from evil. We can in other words refer to morals as love and ethical virtues. Finally morals involves individual character considered by the winning standard of moral honesty.

Ethics has been defined as the principal of right and wrong conduct by the American heritage dictionary (second college edition). It is also the general study of the entire nature of morals and the specific moral choices made by a person as it affect his relationship with his fellow individuals.

Those used in an organization in achieving it’s objectives, makes up the workforce of that organization and also of competence of any organizational objectives.

A very high level of performance and efficiency has to be attained by the staff as a workforce: Efficiency is a function of so many different factors like, political, social, societal and economical, just to mention but a few. The staff is an essential factor of production in any given establishment since their proficiency and contributions can either promote or demote the efficiency of an establishment. In the eyes of an ordinary person, a staff could be considered as a group of individual or persons that operate in an establishment in order to achieve a common purpose. They also indulge in accounting, managerial and clerical functions.

A good staff is one that uses his intellect and positive opinions to make suitable decision not beyond the scope of approved governance without having to be monitored and also with a reasonable degree of moral standards.

Members of every professions are being guided by some codes of conducts; such professions include, Lawyers, Doctors, Customs, etc. There are some ethical conducts that are written down on paper, whereas others are verbal or unwritten. The said rules are made known to the members of a particular profession. To be ethical means, keeping these rules in your relationship with your fellow staff whereas, to be in ethical means not abiding by these rules.

Social and ethical obligations are concepts that concentrate o the conscience of business managers as an image-maker of an establishment with the outside world. This is normally achieved by the reasonable use of telephones, faxes, letters, etc. To an extent, this encourages positive public reaction towards the organization depending on the moral character of the staff. It is therefore of interest that since the staff engage in various forms of business administration ranging from agriculture to production and manufacturing, they should be socially and morally obligated to the community where they operate so as to excel in their operations.

1.1     STATEMENT OF THE PROBLEM

An office personnel should be a mirror through which an organization restructures its duties and functions. This implies that the personnel should portray the good image of the said organization, since high social responsibilities and moral demand are expected from them. The quality of services rendered by the staff can be influenced by the environment where they operate. The environmental situation can be changed if its moral status is low, but on the other hand, the staff should be encouraged to adapt to the environmental standards if its moral status is encouraging.

So an organization should have a dynamic social responsibility to enable it influence its environmental positively for viability and stability. The objective of every organization should be to maintain a worthy inter-relationship amongst its staff, the organize person and its environment in order to enhance cordial outcome.  Finally; the organization that it exists.

  • SIGNIFICANCE OF THE STUDY

This project is geared towards serving some useful  purposes and everything that can be done, will be done to ensure that these objectives are not defected.

The advantages of this project that makes it obviously imperative are as follows:

To support the promotion of productivity especially where the ethics of business profession is adhered to suit us organizational motive.

To indicate to controlling authorities, essential areas and shortcomings that needs necessary attention.

This work will support the education of every top management, of the ethics desired of them.

1.3     PURPOSE OF THE STUDY

The objectives of this study is to ascertain the extent of social obligation and ethics of the staff of NICON instance co-operation. These includes the following:

  1. To know if there is a proof that NICON Insuracne co-operation is ethically and socially responsible.
  2. If the co-operation has any inadequacy that stops them from being ethically and socially responsible.
  3. To know if these problems bring set back in the workers productivity.
  4. to know if there have been any case of compliant of unethical practices by the staff in your co-operation.
  5. if the co-operation benefits from being ethically and socially responsible.
  6. to know if ethics training is provided for top management, middle management, supervisors and other employees, if the training is very important or significant in the operation or function of the business.

1.4     SCOPE AND LIMITATION OF THE STUDY

The scope of this study is wide especially if it has to be attributed to all organizations such as banks, industries, etc.  the study is limited upon the fact that materials and time required to enhance it are subsequently limited.

This study is limited to Enugu based upon the fact that the researcher happens to be a student based in Enugu and lacks both time and funds required to get beyond this scope.

  • RESEARCH QUESTIONS
  1. Are there any proof that NICON Insurance co-operation is ethically and socially responsible?
  2. Has your company any inadequacy that stops them from being ethically and socially responsible?
  3. do these problems bring set-back in the workers productivity in the co-operation?
  4. has there been any case of compliant of unethical practices by the staff in your co-operation?
  5. does your co-operation benefits from being ethically and socially responsible?
  6. is ethics training provided for top management, middle management, supervisors and other employee, if it is very important or significant in the operation or function of the business?
    • DEFINITION OF TERMS

Productivity: An estimated rate of work

Organization: A place where business is transacted

Law:  the rule made by given society, groups etc

Morality: Is the judgment principle of right and wrong

PRODUCTIVITY:         This refers to an estimated rate of work.  It also means the rate at which goods are produced, compared with the work, time and money needed to produce them.

ORGANISATION:        It means a group, such as a clubor business that is formed for a particular purpose.  It also means the act of planning and arranging things effectively.

LAW:          This is a whole system of rules that citizens of a country, an organiation or a particular community should obey and abide by.

MORALITY:        Morality deals with the principles of right and wrong behaviour.  It consists of all behaviour, which conforms to the social standards of a society, which is carried out voluntarily by the individual.

MANAGEMENT:         This refers to the act or skill of directing and organizing the work or performance of a company or an organization effectively.

COMPETENCE: This is the ability and skill to execute a job properly or the skill required to undertake a particular assignment.

ENVIRONMENT:        This refers to all the situations, circumstances, events, people etc that influence the way in which people live, work and operate.

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